Customer benefits


Commercial Support

Account Management

We aim for long term relationships and put great effort in understanding your business model. Being a customer at Despec, you will be appointed to your own Despec contact person who is easily accessible and thus will be responsible for the growth and strength of our cooperation.

Despec account management is available for securing, optimising and developing your business in terms of assortment, price structure, terms of delivery etc. All personnel is fully qualified to supply you with relevant market information, product news and campaigns.

Marketing Support

Our marketing team can assist you with relevant marketing materials - from vendors or directly from our own creative production.

The Despec Newsletter and Campaigns running via despec.dk contain information and inspiration for you to use in your own business. From the marketing department, we can adjust banner material to fit your measures and business relevance, and we can assist and support you with links to product pictures, product texts and POS material.

Customer Service

In your everyday business, you are welcome to contact Despec Customer Support for quick and efficient assistance. Our dedicated Customer Support are knowledgeable and competent and have several years of experience providing customer service with a smile.


Logistical Services

Drop-shipment & Packaging Services

Being a stockless dealer, you can benefit from our drop-shipping services. This is a cost saving service as you reduce your capital tied up in inventories and warehouse staff.

By using the Despec drop-shipping solution, we will secure that your logo will be visible on the address label and delivery note as if the shipment was sent by you.

We also offer customised packaging and labelling capabilities for individual requirements.

For special requirements in product or shipment parameters, we can offer a total package including blistering, labeling, bulk-break, special shipments etc.

Quality in Every Delivery

High quality in our many daily shipments is of utmost importance to us – and a great benefit to you. We have multiple checks and controls in place, and have recently implemented a new WMS system. With a consistent 99 % quality output on stock keeping units, you can fully rely on our logistical services.

For our customers and end-users convenience, we offer late order cut-off times for e-commerce orders, so we can deliver within the next business-day.

RMA

Through advanced web forms, you can easily request and receive authorization to return goods – for a multitude of reasons, including defects, warranty issues or simply regretted purchases.


IT Services

Ink & Toner Guide

Our most accessed tool or feature is constantly improved to provide better matching of supplies to specific printer models. The tool is available free of charge to all web shop users, and is also available as a paid subscription service to be implemented on your own web shop or in your own systems. We currently have 86,000 printers on record, - with a Despec match on 9000 supplies and knowledge of a further 15,000 not in stocked assortment.

Webshop with Unique Features

As a reflection of our strategy to invest in intelligent IT services, the Despec webshop was in 2016 given a functional update and a new responsive design. We now have new features as faceted search, explicit BID pricing, IP lockout, support for mobile, online returns handling as well as our usual functionalities; own user admin, multiple shopping baskets, invoice and order history, campaign overview, own item IDs, own assortment – and our Ink & Toner guide.

Integration

Despec supports all types of integration – from fixed format CSV files in emails through traditional EDI messaging to highly adaptable real-time web services. We have a 3rd party consultancy to support our tactical integration operations and use the latest version of Microsoft BizTalk and other tools to facilitate a myriad of connections with partners and customers alike.


Product Range

The Big Five

It is our objective to be the unique link between you, the reseller and the manufacturer. To accomplish this, we aim to serve you with product availability, competitive pricing as well as the best possible solutions and services that will enable you to develop your business and improve your sales and services towards your own customers.

Our main product categories are:

  • IT Consumables & Paper
  • IT accessories
  • Ergonomics
  • Printers & Office machines
  • Office products

Widest & Deepest Assortment

We are proud distribution partners for HP, Logitech, Artline, Canon, Belkin, Brother, Samsung, Mousetrapper, Epson, Herma, Xerox, Esselte, Kyocera, PNY, Dbramante, 3M, Steppie and many more. In fact, we have secured more than 90 distribution agreements, which provide you with an extensive and comprehensive range of IT supplies & Office products in stock.

Regular Assortment Reviews

We are frequently reviewing our assortment to fit the needs of our customer base, and we retire products and introduce both new lines and brands on a regular basis. Where applicable within our individual ranges, we also maintain a set of ‘good, better, best’ options.


Financial Services

BID Pricing - Administration & Management

Much of the business of today is based on BID pricing. Despec also supports and handles the BID business so that both supplier and reseller can market products to attractive price levels towards specific segments and leave the administration part to Despec.

Comprehensive Credit Facilitation

You are offered credit lines and payment terms in accordance with our risk assessment and your individual needs.

E-Invoicing & Bookkeeping Support

We are always available for personalized support, and can both resend documents, facilitate order releases or check balances on your account on request.